Receiving a login error can be a result of many different issues. Please be sure to check out our troubleshooting steps to ensure there aren’t external factors preventing you from logging in.
Known Issues
Please check our Known Issues page for any issues that could be related to getting into Towerborne.
Check your internet connection
Towerborne requires you to be connected to the internet to play. If you don’t have a stable broadband internet connection, you may not be able to connect to our servers, which would result in a login error.
If you're on Windows PC or Steam, make sure your PC meets minimum game requirements
Below are our listed minimum and recommended PC specs for Towerborne:
MINIMUM:
Requires a 64-bit processor and operating system
OS: Win 10 64bit | Win 11 64bit
Processor: Quad Core 3.2 GHz
Memory: 8 GB RAM
Graphics: GeForce GTX 970 / AMD Radeon RX 590
DirectX: Version 11
Network: Broadband Internet connection
Storage: 25 GB available space
Additional Notes: 1080p native resolution. Low-Medium graphics settings. 30-60fps. Controller recommended.
RECOMMENDED:
Requires a 64-bit processor and operating system
OS: Win 10 64bit | Win 11 64bit
Processor: Quad Core 3.4 GHz
Memory: 16 GB RAM
Graphics: GeForce RTX 2070 / AMD Radeon RX 5700 XT
DirectX: Version 11
Network: Broadband Internet connection
Storage: 25 GB available space
Additional Notes: 1080p native resolution. High-Epic graphics settings. 60fps. Controller recommended.
Ensure Steam is online (Steam players only)
If Steam is offline, you will not be able to connect to Towerborne’s servers. Please ensure that you are not in “offline mode”
To check your online status, open your Steam Client, then click “Steam” at the top left. You should see the option to either go offline or online. If you are in offline mode, please switch to online mode and start the game again.
IPv6 (Windows PC and Steam players)
Players who are receiving the message "Login Error" after opening Towerborne may be running into an issue with their Internet service protocol. This occurs for players who are on IPv6.
Please note that this may cause some Windows components to function incorrectly until it's re-enabled. If you're willing to try disabling IPv6 to test this out, you can follow these instructions:
To Disable IPv6:
1. Use the shortcut, Windows Key + X to open the Control Panel.
2. Open Network and Internet.
3. Open Network and Sharing Center.
4. Click Change Adapter Settings.
5. Right-click your connection and go to Properties.
6. Uncheck the box next to Internet Protocol Version 6 (TCP/IPv6) to disable it.
7. Select OK to confirm the change.
Contact Support
If you've tried the above steps but are still experiencing crashing, please reach out to our Player Support team who will be happy to provide you with assistance.
Be sure to let us know what is happening, if you are receiving any error codes, and if you have taken any troubleshooting steps. Additionally, Player Log files (for Windows PC and Steam players) are extremely helpful in our troubleshooting efforts, so please attach those if they are available. To learn where to find your Player Log files, please complete the following steps:
- Open File Explorer on your PC. This can be done by either:
- Selecting the Start button and finding File Explorer in the Start menu or
- Keyboard shortcut: Press the Windows logo key + E
- In the address bar, type or paste: C:\Users\[YOUR COMPUTER USERNAME]\AppData\Local\Belfry\Saved\Logs You'll need to replace "your computer username" with the username you're signed in as on your computer
