Login Issues
What is the issue?
Some players are blocked from entering the game and presented with an error code. This is most frequently associated with error codes [GFR-TRV-0500] or [GFR-LGN-0503], and is most often associated with PC players (PC Game Pass and Steam). Some players may be blocked temporarily, while others have reported being blocked on a persistent basis.
Is there a workaround?
A few steps that may help resolve this issue:
Completely shutting down Steam via the Task Manager
When you close the Xbox App on your PC or if you close Steam, the app itself may not be completely shut down. Pressing the "X" at the top right of the page will not close out of Steam completely, it will minimize to your Task Bar. To completely close out of Steam, please follow the steps below:
- Hold the Ctrl + Shift + Esc keys on your keyboard
- Select Task Manager from the list
- The Task Manager screen will pop up on your computer
- Select the app you're using from the Apps list
- Select the [End Task] button
- Scroll down to Background processes
- Locate the app, and app's Client Services (these should both have their logo visible) and End Task on each one
Steam should be completely closed and ready for you to restart by opening your app once again.
Uninstalling and Reinstalling Towerborne
If the workaround above does not resolve the issue, some players have found success through fully uninstalling and reinstalling the game.
Confirm other games are working on Steam
Confirm that the issue is specific to Towerborne, and not a broader Steam or PC Game Pass issue. To do this, please attempt to open another game that requires internet access.
How is this being handled?
We are actively working on identifying the root cause of these errors. While previous patches have eliminated this issue for many players, we know that some of you are still blocked. If you find yourself in this situation, please file a Player Support ticket including your player log files. This is incredibly helpful in tracking down the root cause of this issue, so any help you could provide would be greatly appreciated!
How to Find Your Player Logs
